All domestic orders are shipped via DHL Express. Please allow 48 hours for your order to be processed, once collected it is booked on express postage to major cities, please allow 1 - 3 days postage to major capitals and 3-4 day delivery for areas outside the CBD, rural areas may take longer. A $10 flat rate fee applies to all purchases under $350. Free shipping is offered on all domestic orders over $350 and will be applied at checkout. Please note that we do not ship to PO Boxes or postage lockers.
During Sale and Christmas periods please allow up to 5 days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.
Please be aware that online orders are not processed over the weekends or on NSW public holidays, however you are welcome to collect your item from store should your Aje boutique have it available.
For international orders shipping services, delivery times and prices vary depending on your location. A specific delivery timeframe and cost will be quoted to you at the checkout.
All International shipments are facilitated by our service partner Borderfree. To track your order or see your order status, please login into your Borderfree account at https://www.borderfree.com. Alternatively, click the tracking link in your Shipment Confirmation email.
Unless otherwise selected, your order will be inclusive of duties and taxes at checkout and this is the final amount you will be billed. There will be no additional costs upon delivery. If you opt to pay for your duties and taxes on delivery you will be required to pay these fees to the shipping carrier before they will deliver your order.
Please be aware that online orders are not processed over the weekends or on Australian public holidays.
We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
Changes to your order
If you require any changes to your order including address details and sizing please contact us immediately to ensure modifications can be applied, if your purchase has been shipped no changes can be made to your order.
All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. This will also have our ABN and can be used to claim tax when leaving Australia. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 48 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.