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FAQ

What payment methods do you accept?

We accept Mastercard, Visa, American Express, PayPal and AfterPay.

What is your returns policy?

Please read our full Returns Policy here

What does Return stand for?

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.

If I am not able to drop my parcel at an Aje Boutique do I need to pay for my return postage?

Yes, unfortunately Aje does not cover the cost of return postage unless your item is deemed faulty. Your ability to drop your online purchase at your local Aje Boutique is an extension of our service. Where this cannot be met our return policy applies.

Can I edit/cancel my order after I placed it?

Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact customerservice@ajeworld.com.

What does Final Sale mean - Can I return my item?

With all products marked with FINAL SALE there is a strict no returns, exchanges or refunds policy. Returns will not be accepted at any of our stores or via our Online Customer Care. Aje does not offer refunds for change of mind for Online Warehouse Sale purchases. Only faulty items can be returned.

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at customerservice@ajeworld.com. Due to the reduced pricing of our warehouse sale edit some packaging, such shoe boxes may not be in perfect condition. Please be advised we do not deem this as a fault.

By 'adding to cart' does this reserve the item?

Adding a garment to your online shopping cart does not reserve the item. If you do not wish to miss out please proceed with payment to secure your styles.

What is a pre-order?

Pre-ordering an item secures your size on the spot. When stock is received to our Sydney warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.

When will my pre-order be sent?

Pre-orders of the Zephyr Hoodie and Zephyr Track Pant will be dispatched mid-October 2020.

Can I return my pre-ordered item?

Yes. Our normal returns policy will apply to pre-ordered items.

Can I return a sale item?

Yes, sale pieces can be returned for an e-Boutique credit which is valid for 12 months from date of issue granted that the item meets our conditions of return.

I missed out on Shopping during your sale, can you extend the sale for me?

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.

How do I return an item?

Please make sure items are returned in original condition with all original garment tags attached within 21 days of delivery. Submit your return here.

Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

I can't find something I wanted to purchase, or it is listed as sold out.

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

What size am I?

Our size guide can be found on each product page. If you would like further advice on sizing please contact customerservice@ajeworld.com

Can I buy something from a boutique over the phone?

If you would like an item that is currently out of stock on the website you are more than welcome to contact any of our boutiques who can process your order over the phone and they will post the item to you. Shipping charges apply.

What are your online gift card terms and conditions?

When gift card is purchased online, a hard copy will be mailed to the designated shipping address provided by the customer. A digital copy will also be emailed. Gift cards are valid for a term of 3 years from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Aje shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

Can I pay using AfterPay?

Yes, you can checkout using AfterPay if you are located within Australia and have an AfterPay account.

Can I use my online gift card in store?

Yes, gift cards can be redeemed in Aje Boutiques or online. Please contact us at customerservice@ajeworld.com if you have an in store voucher.

When will my item arrive?

In Metro areas please allow up to 1-3 Business Days for your parcel to arrive. Rural areas can take longer.

I entered the wrong address, how can I change it?

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service by calling us on +61 480 022 160.

Where is my confirmation email?

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at customerservice@ajeworld.com to have another confirmation sent.

Can I return my purchase from The Iconic or David Jones to Aje or vice versa?

Unfortunately we cannot accept returns from The Iconic or David Jones purchases or vice versa as we each manage our own stock and are separate entities.

Can Aje help me with an order I made on the Iconic?

For all orders made via the Iconic you will need to contact their customer service team for further assistance. Unfortunately, we have no visibility of your Iconic Order within our system.