FAQ

What payment methods do you accept?

We accept Mastercard, Visa, PayPal and Afterpay.

Can I pay using AfterPay?

Yes, you can checkout using AfterPay if you are located within Australia and have an AfterPay account.

What is your returns policy?

Please read our full Returns Policy here.

Can I return a sale item?

Yes, sale pieces can be returned for an e-Boutique credit which is valid for twelve (12) months from date of issue granted that the item meets our conditions of return.

I've seen an item online, is it available in store?

We cannot guarantee that all items are available in store. Select styles are online exclusives or previous season, which is no longer available in store. We recommend calling our boutiques ahead of time to ensure the stock is available. Please note all orders placed online are sent from our warehouse in Sydney, Australia.

I missed out on Shopping during your sale, can you extend the sale for me?

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.

How do I return an item?

Please make sure items are returned in original condition with all original garment tags attached within fourteen (14) days of delivery. Submit your return here.

Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

I can't find something I wanted to purchase, or it is listed as sold out. What can i do?

Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” we may be receiving more of these items. Please contact us at customerservice@a-j-e.com.au and we will place you on the waiting list.

What size am I?

Please read our size guide here. if you would like further advice on sizing please contact customerservice@ajeworld.com

Can I buy something from a boutique over the phone?

If you would like an item that is currently out of stock on the website you are more than welcome to contact any of our boutiques who can process your order over the phone and they will post the item to you. Standard Shipping charges apply ($10 for Domestic orders under $150 or $35 for International orders under $500).

Can I use my online gift card in store?

Yes, gift cards can be redeemed in Aje Boutiques or online.

Do you ship Internationally?

Yes - shop now at ajeworld.com.

When will my item arrive?

In Metro areas please allow up to 1-3 Business Days for your parcel to arrive. Rural areas can take longer. Please note this is once your order has been processed and dispatched.

How will my order be packaged?

Full price orders will be sent in an Aje box. Please note sale items do not come in a box.

I entered the wrong address, how can I change it?

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service by calling us on +61 480 022 160. Once your order has been shipped we can contact Australia Post and endeavour to retrieve your order.

Where is my confirmation email?

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at customerservice@ajeworld.com to have another confirmation sent.

Can I return my purchase from David Jones to Aje or vice versa?

Unfortunately we cannot accept returns from David Jones purchases or vice versa as we each manage our own stock and are separate entities.