Free express shipping on all orders over $150 within Australia

FAQ

SHIPPING

When will my item arrive?

In Metro areas please allow up to 1-3 Business Days for your parcel to arrive. Rural areas can take longer.

Does Aje/AJE ATHLETICA ship to PO boxes?

Yes, we send all parcels via Australia Post Express. You are able to enter a PO Box at checkout.

I entered the wrong address, how can I change it?

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service by calling us on +61 480 022 160.

RETURNS

What is your returns policy?

Please make sure items are returned in original condition with all original garment tags attached within fourteen (14) days of delivery. Please read our full Returns Policy here

What does Return stand for?

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.

How do I return an item?

Please make sure items are returned in original condition with all original garment tags attached within 14 days of delivery. Submit your return here.

Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

Wanting to exchange your item?

Sadly, we cannot facilitate exchanges via our website for Aje or AJE ATHLETICA. We invite you to visit your local Aje boutique. Should they have the item available, you are able to process an exchange in store with us. Alternatively, we invite you to send your item back for a credit note so you are able to place a new order.

If I am not able to drop my parcel at an Aje Boutique do I need to pay for my return postage?

Yes, unfortunately Aje does not cover the cost of return postage unless your item is deemed faulty. Your ability to drop your online purchase at your local Aje Boutique is an extension of our service. Where this cannot be met our return policy applies.

SALE

What does Final Sale mean - Can I return my item?

For all products marked with FINAL SALE, there is a strict no returns, exchange or refund policy, unless your item is deemed faulty. FINAL SALE items will not be accepted at any of our Boutiques or if returned via the Online Returns Portal. Due to the reduced pricing of our Online Warehouse Sales some items may have slight imperfections or reasonable flaws which we do not consider a fault. If something you ordered has a minor manufacturing fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major manufacturing fault you have the option of a replacement, refund or credit note. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item, please contact us immediately at customerservice@ajeworld.com

Can I return a sale item?

Yes, sale pieces can be returned for an e-Boutique credit which is valid for 12 months from date of issue granted that the item meets our conditions of return.

Items marked as FINAL SALE and included in our Online Warehouse Sale are considered final, unless deemed faulty.

I missed out on Shopping during your sale, can you extend the sale for me?

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.

PRE-ORDER

What is a pre-order?

Pre-ordering an item secures your size on the spot. When stock is received to our Sydney warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.

When will my pre-order be sent?

Items marked with Pre-Order will be dispatched from our Sydney Warehouse once the items become available. Please refer to the individual product details for more information.

Can I return my pre-ordered item?

Yes. Our normal returns policy will apply to pre-ordered items.

PAYMENT

What payment methods do you accept?

We accept Mastercard, Visa, American Express, PayPal, AfterPay and Klarna.

Can I pay using AfterPay?

Yes, you can checkout using AfterPay if you are located within Australia and have an AfterPay account. Find out more here.

Can I pay using Klarna?

Yes, you can checkout using Klarna if you are located within Australia and New Zealand and have a Klarna account. Find out more here.

Can I buy something from a boutique over the phone?

If you would like an item that is currently out of stock on the website you are more than welcome to contact any of our boutiques who can process your order over the phone and they will post the item to you. Shipping charges apply.

GIFT CARDS

What are your online gift card terms and conditions?

When a gift card is purchased online, a hard copy will be mailed to the designated shipping address provided by the customer. A digital copy will also be emailed. Gift cards are valid for a term of 3 years from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Aje shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

Can I use my online gift card in store?

Yes, gift cards can be redeemed in Aje Boutiques or online. Please contact us at customerservice@ajeworld.com if you have an in store voucher.

OTHER

Can I edit/cancel my order after I placed it?

Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact customerservice@ajeworld.com.

When will I receive my Welcome Code?

First time subscribers will receive their Welcome email 30 minutes after signing up. We thank you for your patience and cannot wait to share with you the latest drops, offers and Aje insider musings.

I cannot log into my Aje Account, what can I do?

We do recommend you try our password reset option. If you are still having any issues please reach out to our customer care team at customerservice@ajeworld.com

Does Aje offer a gift wrapping service?

Sadly, we are unable to gift wrap purchases made via our website. We kindly invite you into one of our Aje Boutiques to have your item gift wrapped.

By 'adding to cart' does this reserve the item?

Adding a garment to your online shopping cart does not reserve the item. If you do not wish to miss out please proceed with payment to secure your styles.

I can't find something I wanted to purchase, or it is listed as sold out.

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

What size am I?

Our size guide can be found on each product page. If you would like further advice on sizing please contact customerservice@ajeworld.com

Where is my confirmation email?

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at customerservice@ajeworld.com to have another confirmation sent.

Can I return my purchase from David Jones to Aje or vice versa?

Unfortunately we cannot accept returns from David Jones or vice versa as we each manage our own stock and are separate entities.