Frequently Asked Questions

In Metro areas please allow up to 1-3 Business Days for your parcel to arrive. Rural areas can take longer.

Yes, we send all parcels via Australia Post Express. You are able to enter a PO Box at checkout.

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service via email.

Yes. Find out more about Click and Collect here.

On occasion orders may be sent via a split shipment. Please note, your order may arrive in multiple packages. You will receive additional tracking for your items via email.

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your junk mail, or contact us at customerservice@ajeworld.com to have another confirmation sent.

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.

Please make sure items are returned in original condition with all original garment tags attached within fourteen (14) days of delivery. Please read our full Returns Policy here.

Please make sure items are returned in original condition with all original garment tags attached within 14 days of delivery. Submit your return here.

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

Sadly, we cannot facilitate exchanges via our website for Aje or AJE ATHLETICA. We invite you to visit your local Aje boutique. Should they have the item available, you are able to process an exchange in store with us. Alternatively, we invite you to send your item back for a credit note so you are able to place a new order.

Yes, unfortunately Aje does not cover the cost of return postage unless your item is deemed faulty. Your ability to drop your online purchase at your local Aje Boutique is an extension of our service. Where this cannot be met our return policy applies.

Full price gift purchases made between:

Tuesday 19th November 2024 – Tuesday 24th December 2024

Have until Sunday 12th January 2025, to return or exchange, provided the Return Policy conditions have been met.

We do not offer exchanges, store credits or refunds on FINAL SALE merchandise unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. Returns will not be accepted at any of our stores or via our Online Customer Care. Aje does not offer refunds for change of mind for Online Warehouse Sale purchases.

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at customerservice@ajeworld.com. Due to the reduced pricing of our warehouse sale edit some packaging, such shoe boxes may not be in perfect condition. Please be advised we do not deem this as a fault.

Permanently reduced products are considered FINAL SALE and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law.

Products purchased during a promotional period such as Afterpay Day or Vogue Online Shopping Night will be eligible for a store credit.

We are unable to extend our sale offer beyond the specified start and finish times as advertised.

We accept Mastercard, Visa, American Express, PayPal and AfterPay.

Yes, you can checkout using AfterPay if you are located within Australia and have an AfterPay account. Find out more here.

We no longer accept Klarna as a payment method.

If you would like an item that is currently out of stock on the website you are more than welcome to contact any of our stores who can process your order over the phone and they will post the item to you. Shipping charges apply.

Please note, any gift vouchers issued prior to 1st April 2022 will require a generic pin of "0000" to be added at check out. Gift vouchers issued from 1st April 2022 forward will have a unique pin provided with the gift voucher number upon issue.

When a gift card is purchased online, a digital copy will be emailed to the email address provided as the 'Recipient email'. If you would like to receive a hard copy gift voucher we recommend visiting an Aje or Aje Athletica boutique. Gift cards are valid for a term of 3 years from the date of purchase. Gift vouchers purchased on the AU website are in AUD only. Aje gift vouchers cannot be used at any Aje stockists. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Aje shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

Yes, gift vouchers can be redeemed in Aje Boutiques or online.

First time subscribers will receive their welcome email 30 minutes after signing up. We thank you for your patience and cannot wait to share with you the latest drops, offers and Aje insider musings.

We do recommend you try our password reset option. If you are still having any issues please reach out to our customer care team at customerservice@ajeworld.com

Sadly, we are unable to gift wrap purchases made via our website. We kindly invite you into one of our Aje stores to have your item gift wrapped.

Adding a garment to your online shopping cart does not reserve the item. If you do not wish to miss out please proceed with payment to secure your styles.

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

Our size guide can be found here. If you would like further advice on sizing please contact customerservice@ajeworld.com

Unfortunately we cannot accept returns from David Jones or vice versa as we each manage our own stock and are separate entities.