Returns Policy

This policy applies to all purchases made online at ajeworld.com.au or global.ajeworld.com.au. Please contact your closest Aje Boutique for more information about our in store returns policy.

Please note, unfortunately we cannot accept returns from other department stores or online stores as we operate as separate entities.

Full priced items

Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Due to hygiene reasons, we do not accept returns for jewellery.

Sale items

Items that have been marked down or are purchased during sale are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for twelve (12) months from date of issue.

Jewellery and Shoes

Due to hygiene reasons, we do not accept returns for jewellery.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

Conditions of return

Please ensure the below conditions are met, before submitting your return request:

      • - The item/s were purchased from the Aje e-Boutique.
      • - The item/s are in their original conditions: Unworn, not altered and/or washed.
      • - All tags are still attached.
      • - Your Australian order will be returned to us within fourteen (14) days from your delivery date. Your Global order will be returned to us within twenty one (21) days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

How to submit a return | Australian Online Orders Only

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Submit your return via ajeworld.com.au/pages/aje-submit-returns

Step 3:

Add your order number and email address, click ‘Create a Return’.

Step 4:

Fill in our returns form including the return type, quantity of items you are returning and return reason. If your item arrived faulty please attach relevant imagery to your email.

If you would like to return your item in store please add a note of which store you would like to return to. Click 'Submit'.

Our Aje Customer Service team will review your return and send you an email to let you know if your return has been approved or declined accordingly.

Step 5:

If approved, either post your item back to us or return it in store. If you return has been denied please feel free to contact us at customerservice@ajeworld.com

Step 6:

Once your item is received, we will email you a confirmation of your refund or credit note. If you purchased through AfterPay or PayPal you will automatically be refunded into your account. Please note during this busy sale period returns can take up to 5 business days to process.

If you purchased via credit card, please contact us at customerservice@ajeworld.com or call us on +61 480 022 160 with the credit card number and expiry date that was used for the original purchase as we do not store your credit card details. You will receive a receipt of the refund transaction via email.

Where to send your Online return

BY POST:

Aje e-Boutique
Unit 2/29-41 Hutchinson Street
Surry Hills NSW 2011
Australia

Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.

IN PERSON:

You can also return your e-Boutique return to your nearest Aje Boutique.

Please ensure when filling out your returns form online at ajeworld.com.au/pages/aje-submit-returns that you add a note of which Aje Boutique you would like to return to. You will receive an email confirming if your return has been approved, please note any items returned to an Aje Boutique without approval will be denied.

How to submit an online return | Rest of World Orders

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Email us at Aje Customer Service customerservice@ajeworld.com for a Return Authorisation. Please include your order number, the name of the item/s you would like to return and if you would like a refund or a credit note.

Step 3:
For an easy return, we can provide you with a postage label. This shipping cost will be deducted from your eligible refund amount. A shipping quote can be provided to you when we process your return.

Step 4:
Schedule a pick up from your local carrier as listed on the shipping label or post your item yourself.

Step 5:
Once your item is received, we will email you a confirmation of your refund or credit note.

Where to send your online return

BY POST:

Borderfree Hub
Line 1: Your Name
Address Line 1: Warehouse 4B, 1A Hale Street
Address Line 2: Your EX4 order number
Botany, NSW 2019
Australia

Aje is not liable for the loss or damage of items in return transit. Please use a traceable delivery method and keep record of your tracking number.

In Store Returns

Please note that we do not offer refunds for change of mind purchases. We will gladly exchange or issue a store credit within seven (7) days upon presentation of a receipt. Garment/s must be unworn and in their original condition, with tags attached. Store credit is valid for 12 months from date of issue.

We do not offer exchanges or refunds on sale merchandise unless deemed faulty. We kindly ask you to consider this before committing to a purchase.

Due to hygiene reasons, we do not accept returns for jewellery.

In store Layby Policy

An initial deposit of 50% of the total lay-by sum must be paid upon the commencement of the lay-by. The remaining amount must be paid off in 21 days from the date of commencement. All payment instalments must be a minimum of $50. When a lay-by is made you agree to the price of the goods as at the date of the agreement. Any discounts or markdowns made to items after the lay-by has commenced do not apply.

No cancellations or changes can be made; in these instances a $50 Cancellation Fee will apply. Items purchased through lay-by are not granted a 7 day change of mind period, all other terms and conditions of our Standard Returns Policy Apply.

We may, at our discretion, terminate the lay-by policy if we believe that any of these Terms and Conditions have been breached and there is no other remedy, or if 7 days notice has been provided and the breach has still not been remedied. This includes failure to pay by the final lay-by date whereby notice will be given prior to and upon the final date.