Returns Policy
Online Returns policy
How to make a return
In Store returns policy
Online Returns Policy - Change Of Mind
At Aje, we strive to provide excellent customer service, including accommodating change of mind returns for online orders. We are happy to offer change of mind refunds or store credit for most full price merchandise. To ensure a smooth process, please review the following guidelines:
This policy applies to all purchases made through ajeworld.com.au.
A return fee of $9.15 will be deducted from the final refund amount.
We cannot accept returns from third party stores or online stores stocking Aje. In the first instance, please contact the store you purchased the product from. If the third party is unable to rectify your issue, please contact customerservice@ajeworld.com.
- The merchandise was purchased through ajeworld.com.au - including Aje, AJE STUDIO and AJE ATHLETICA
- Returns must be delivered to our warehouse or returned to an Aje boutique within fourteen (14) days of the delivery date to be eligible for a refund or store credit (see below for conditions to return).
- Proof of purchase must be provided along with the returned merchandise.
- The merchandise is in its original condition, unworn, unwashed, and unused, with all tags attached.
- Due to hygiene reasons we do not accept swimwear returns.
- Shoes must be unworn and in their original packaging, as the shoebox is considered part of the product. We will not accept shoes with sole markings or scratches.
- Due to hygiene reasons, we do not accept returns for jewellery.
Full price gift purchases made between:
Tuesday 19th November 2024 – Tuesday 24th December 2024
Have until Sunday 12th January 2025, to return or exchange, provided the above Return Policy conditions have been met.
Items that have been purchased at full price or by pre-order are eligible for a refund to the original payment method or store credit. If the original payment method was a gift voucher or store credit, a new voucher will be issued.
Full price items included in a temporary promotion are eligible to be returned for a store credit. Discounts received at the time of purchase will be carried over to the credit note.
Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. We kindly ask you to consider this before committing to a purchase.
Please note, sale markdowns cannot be retrospectively applied to previous orders.
If you have any concerns in regards to an order or have received a faulty item, please email customerservice@ajeworld.com with your order details and we will get back to you as soon as possible.
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In the unfortunate event of a fault or defect, please email us at customerservice@ajeworld.com within 48 hours of receiving your purchase, with images and a description of the fault.
How To Make A Return
You can return your order via post or to one of our store locations.
Ensure the conditions of return listed above have been met.
Click below to start your return. Please note that full price and temporary promotion returns must be submitted separately.
Once your return request has been processed, you will receive a Shipping Label to return your items to our warehouse. The return label fee will be deducted from your final refund/store credit value. If your return has been denied or you are having difficulty with submission, please contact us at: customerservice@ajeworld.com
Once your item has been received and processed you will receive an email notification of your refund or store credit. Please allow 5-7 business days for your return to be processed (this excludes orders returned with Refundid).
For your convenience, we accept returns and exchanges for online orders in our Aje & AJE ATHLETICA stores. Please note if you are returning to a store:- Aje can only be returned to an Aje store.- Aje Studio can only be returned to an AJE ATHLETICA store.
Find your local store here.
Please pack your item/s into the original packaging and visit your local boutique with your Proof of Purchase.
Our in-store team will gladly assist with processing your Online return in store. Exchanges and/or store credit will be issued by the boutique team. Items eligible for a refund will be processed by our Customer Experience team within 2 business days and are subject to the Online Returns Policy above.
Once your return has been processed by our team, you will receive email notification of your refund or store credit.
In Store - Returns And Exchange Policy
This policy applies to purchases at Aje Collective stores.
- The Aje Collective (Aje & AJE ATHLETICA) accepts returns on items in exchange for a store credit note within 14 days of purchase upon presentation of your receipt. Please note refunds will only be issued when a product is deemed faulty. Please note that refunds are not offered for change of mind. Please note Aje Studio only accepts instore returns in AJE ATHLETICA stores.
- Products must be unworn and in their original condition with tags attached. Shoes must be unworn and in their original packaging. Any items that do not meet these criteria will not be valid for any return. All purchases of jewellery are final. In keeping with hygiene standards, we will not accept returns for jewellery unless deemed faulty.
- Full price gift purchases made between Tuesday 19th November 2024 – Tuesday 24th December 2024 have until Sunday 12th January 2025, to exchange, provided the Return Policy conditions have been met.
- IKKARI does not accept returns on any product unless the item is deemed faulty or has passed the expiration date.
- Refunds will be processed in line with the original payment method used when purchasing.
- Store credit is valid for 36 months from the date of issue.
- Gift Vouchers are valid for 36 months from the date of issue.
- Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. We ask you to consider this before committing to a purchase. Please note that sale markdowns cannot be retrospectively applied to previous orders.
- Note: If you are returning an item that was part of a ‘bundle’ or protocol, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.
- Refunds will not be processed unless products are deemed faulty. We kindly ask you to consider this before committing to a purchase. Many of our pieces are made from natural materials that are subject to organic variations and often feature details that require care to maintain integrity. Please consider the condition of your item before purchasing.
- The returns policy does not apply to purchases made online, during promotional sale periods, at Aje Outlet locations or David Jones Concessions.
- In-store purchases cannot be returned online at ajeworld.com.au or ajeathletica.com.au.
